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Support Topics


Account Status:

  • If you have taken Defensive Driving or Safe Environment training in the past, you already have an account.
  • Your Arch/Diocese may have also created an account for you as part of a historical data upload. If you areunsure, please contact your Arch/Diocese directly.
  • If you DO have an account you will click ‘Sign-In’ and enter your previous username and password.
  • If you don’t remember your username or password, click ‘Forgot Password’ to have the information emailed toyou directly. This will ONLY send a message if your email address is correct in the system.
  • You do not need to set up a new account each time by filling in the white boxes. The information boxes are fornew account creation only.
  • To ensure email delivery, add webmaster@cmgconnect.org to your address book, contacts, or safe sender list.
  • If you get a message that your username is taken you may already have an account – you do NOT need to create anew one. Contact your Arch/Diocese or  Click Here  for your username and/or to reset your password.

Account Set-Up:

  • If you are having difficulties setting up a new account, please Click Here  for assistance and include:
  • Your Arch/Diocese and parish or school
  • Your phone number and availability for a call-back
  • A description of where you are having difficulties

Technical Issues:

  • If you are experiencing technical difficulties, please  Click Here  and include:
  • Your Arch/Diocese and parish or school
  • A description of the difficulty you are having
  • The steps you have tried or the process that led up to the issue
  • Any screen prints that can help us determine the solution

Technical difficulties may include:

  • A tab on the dashboard does not open when clicking on it
  • An error code or error page is showing up
  • Start curriculum tab does not open

Trouble-Shooting Tips:

  • Video will not play
  • Check your internet connection.
  • Make sure your speakers are connected and turned on.
  • Ensure your browser is updated.
  • Curriculum still says ‘In Progress’
  • You may still need to complete a portion of your curriculum – click to re-enter the curriculum.
  • If your Arch/Diocese hosts Live Training Events your curriculum will not be complete until you attendthe class you pre-registered for, and the facilitator has verified your attendance in the system.

System Recommendations:

  • Google Chrome Version 46 or higher
  • Apple Safari Version 9 or higher
  • Microsoft Edge Version 33 or higher
  • Internet Explorer Version 10 and higher
  • iOS Safari Version 9 or higher

Paying for your background check:

  • The company name that shows up on your credit card statement will be: Fuzati CMG Connect.
  • You will receive a receipt for the payment within 24 hours (often sooner) for the payment.
  • If you are experiencing technical difficulties completing a training or a background check, please  Click Here
  • If you are experiencing background check PAYMENT isses, please  Click Here  and include:
  • Your First and Last name
  • Your account username
  • Your Arch/Diocese and parish or school
  • A description of the difficulty you are having
  • Any screen prints that can help us determine the solution

Change log


Custom URL Issue - RESOLVED
08/23/2022

Thanks for your patience! The custom URL issue should be resolved so you can now access the site.. Please try again. (Note that you may need to close out of your internet browser and return to ...


Custom URL Issue
08/23/2022

As you may already be aware, our platform is currently experiencing an error that is preventing our custom diocese URLs from working correctly. We have notified our programmers of the issue and are...


7:30AM Central Time - "Private Video" Issue
10/03/2022

Good morning! It has come to our attention that there was a change with Vimeo (the site used to host our CMG Connect videos) over the weekend that switched the viewing settings for all of our video...